About TaskGrid Solutions

TaskGrid Solutions: 20+ Years of Excellence in Call Center Services
  • Providing innovative call center solutions since 2004

  • Partnering with leading brands to enhance customer experiences

Our Journey: A Timeline of Innovation

  • 2004: Founded as a small customer support team in Kolkata, IN.

  • 2008: Expanded services to include inbound and outbound sales support.

  • 2012: Implemented cloud-based call center technology, improving scalability.

  • 2016: Launched multilingual support services, catering to a global client base.

  • 2020: Introduced AI-powered analytics to enhance agent performance.

  • 2024: Celebrating 20 years of industry leadership and customer satisfaction.

Core Services: Tailored Solutions for Your Needs

  • Customer Support: Delivering exceptional service through phone, email, and chat.

  • Sales & Lead Generation: Boosting revenue with targeted outbound campaigns.

  • Technical Support: Providing expert assistance to resolve technical issues.

  • Multilingual Support: Communicating with customers in their native languages.

  • Back Office Support: Streamlining administrative tasks to improve efficiency.

  • 24/7 Availability: Ensuring continuous support for your customers, around the clock.

Our Team: Expertise and Dedication

  • Over 500 highly trained and experienced call center professionals

  • Average agent tenure of 5 years, ensuring consistent quality and knowledge retention

  • Continuous training programs to enhance skills and product knowledge

  • Multilingual team proficient in over 10 languages, supporting a global clientele

  • Dedicated quality assurance team to monitor performance and ensure customer satisfaction

Technology: Driving Efficiency and Insights

  • State-of-the-art call center infrastructure with advanced routing capabilities

  • AI-powered analytics tools to monitor agent performance and identify areas for improvement

  • Cloud-based platform for scalability and flexibility, adapting to changing business needs

  • CRM integration for seamless data management and personalized customer interactions

  • Real-time reporting dashboards to track key performance indicators (KPIs)

Why TaskGrid Solutions? Your Trusted Partner for Call Center Excellence

  • 20+ years of experience delivering exceptional call center services

  • Tailored solutions to meet your unique business needs and objectives

  • Dedicated team of highly trained and experienced professionals

  • Cutting-edge technology to drive efficiency, insights, and customer satisfaction

  • Proven track record of delivering real results and creating lasting partnerships

Our Gallery

Showcasing our dedicated team and exceptional call center solutions.

An office space features a wall with a large digital screen displaying an oversized phone dial pad. To the right, there is a cozy seating area with a teal chair and wooden elements adorned with decorative plants. A potted plant is positioned against the opposite wall, which is plain and light-colored.
An office space features a wall with a large digital screen displaying an oversized phone dial pad. To the right, there is a cozy seating area with a teal chair and wooden elements adorned with decorative plants. A potted plant is positioned against the opposite wall, which is plain and light-colored.
A web page from Razorpay displaying marketing content about financial services. The page includes a 3D illustration of a cube surrounded by floating labels with financial terms like 'Virtual Account' and 'Vendor Payouts'. The text encourages business growth through automated financial solutions. Navigation links for various services are visible at the top.
A web page from Razorpay displaying marketing content about financial services. The page includes a 3D illustration of a cube surrounded by floating labels with financial terms like 'Virtual Account' and 'Vendor Payouts'. The text encourages business growth through automated financial solutions. Navigation links for various services are visible at the top.
A person is sitting on a chair in an indoor setting, holding a phone to their ear and looking at a laptop screen. A can of Zest Tea energy drink is placed on the armrest of the chair. The background is softly blurred with warm lighting.
A person is sitting on a chair in an indoor setting, holding a phone to their ear and looking at a laptop screen. A can of Zest Tea energy drink is placed on the armrest of the chair. The background is softly blurred with warm lighting.
A large room filled with many people seated at long tables, working on computers. The room is brightly lit with overhead lights and decorated with colorful walls, predominantly green and yellow. The setting appears to be a busy office or call center, with a modern suspended ceiling and some hanging decor.
A large room filled with many people seated at long tables, working on computers. The room is brightly lit with overhead lights and decorated with colorful walls, predominantly green and yellow. The setting appears to be a busy office or call center, with a modern suspended ceiling and some hanging decor.
A person with a headscarf is on the phone at a desk. The workspace includes a laptop with a blue screen, a pink bottle, a cardboard box, and a packet of snacks. The person is facing away, focusing on the phone call.
A person with a headscarf is on the phone at a desk. The workspace includes a laptop with a blue screen, a pink bottle, a cardboard box, and a packet of snacks. The person is facing away, focusing on the phone call.

Our Location

Located in Kolkata, our call center offers exceptional services backed by over 20 Years of expertise in customer engagement and digital solutions.

INDIA/ASEAN

DN Block, Sector V, Bidhannagar, West Bengal 700091

Hours

9 AM - 6 PM

Excellence

Delivering exceptional call center solutions since 2010.

Support

Careers

contact@taskgridsolutions.com

+91-8777450675

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