ENHANCING PATIENT CARE THROUGH SEAMLESS DME SUPPORT SERVICES

Streamlined Services for DME Operations and Patient Assistance

TaskGrid Solutions offers a full suite of Durable Medical Equipment (DME) support services designed to enhance both the pre-sales journey and post-sales experience. Our solutions cover everything from lead generation, appointment scheduling, and insurance verification to product inquiries and order management—ensuring customers receive timely, efficient, and high-quality service at every stage.

We also provide robust post-sales support, including product training, remote monitoring equipment assistance, complaint resolution, and warranty management, helping DME providers build long-term customer satisfaction and loyalty.

With over 20 years of industry experience, TaskGrid Solutions blends advanced technology with dedicated service teams to help DME providers expand their market reach and deliver exceptional value to both healthcare professionals and patients.

KEY DME SERVICES

Identify and Engage Potential Customers

Fusion CX uses targeted outreach strategies to identify and engage potential customers, helping DME providers expand their market presence and increase sales.

Customer Acquisition

Generate qualified leads by targeting healthcare providers and organizations that may benefit from durable medical equipment.

Seamless Coordination with Healthcare Providers

Ensure timely consultations and smooth scheduling of appointments between customers and healthcare providers.

Efficient Calendar Management

Manage appointment schedules for maximum efficiency, reducing patient wait times and improving service delivery.

Verify Patient Coverage

Confirm patient insurance coverage to ensure accurate billing and reduce claim denials, ensuring smooth and timely reimbursement.

Real-Time Verification

Provide real-time eligibility checks, streamlining the process for both providers and patients.

Address Customer Questions

Provide detailed product information to assist customers in making informed decisions about the DME products they need.

Product Recommendations

Offer personalized product recommendations based on patient needs and requirements, enhancing the customer experience.

Ensure Accurate Order Documentation

Process orders accurately and ensure all necessary documentation is completed for timely fulfillment.

Facilitate Smooth Order Placement

Assist customers with placing orders, managing updates, and ensuring that any changes to orders are handled efficiently.

Efficient Order Fulfillment

Ensure that all orders are processed, shipped, and delivered according to the specified timelines.

Provide Remote Guidance for Equipment Setup

Offer remote support to healthcare providers for equipment setup and operation, reducing the need for on-site visits.

Customer Support for Order Queries

Provide ongoing support for any questions related to order status, delivery times, and modifications.

PRE-SALES EXPERIENCE

Lead Generation

POST-SALES SUPPORT. - ORDER MANAGEMENT & SUPPORT

Sales Order Processing

Insurance Eligibility Verification

Appointment Scheduling

Product Inquiry Handling

Order Entry & Customer Support

Product Training and Onboarding for Healthcare Staff

Equip Healthcare Professionals with Knowledge

Offer training programs for healthcare staff to ensure they understand how to use and maintain DME products effectively.

Hands-On Training

Provide both in-person and virtual training sessions, ensuring healthcare professionals are confident and capable in using the equipment.

Remote Monitoring Equipment Support

Ongoing Monitoring Assistance

Help healthcare professionals monitor equipment remotely, ensuring it functions properly and patients receive the intended benefits.

Complaint Handling and Resolution

Proactively Address Customer Concerns

Identify and resolve customer issues related to DME products promptly to maintain customer satisfaction and trust.

Issue Resolution

Offer quick and effective solutions to complaints to minimize disruptions to patients’ care.

Remote Technical Support for Troubleshooting

24/7 Availability

Ensure support is available at all times, especially for urgent equipment issues that affect patient care.

Real-Time Remote Support

Provide immediate technical assistance for troubleshooting equipment issues, reducing downtime and improving the patient experience.

Post-Market Surveillance and Adverse Event Reporting

Monitor Product Performance

Track and monitor the performance of DME products in the market to identify any potential issues.

Ensure Safety and Compliance

Report adverse events and safety concerns to regulatory bodies, ensuring products meet industry standards and comply with regulations.

Warranty and Service Contract Management

Contract Management

Assist customers in managing service contracts and warranties, ensuring they understand coverage terms and renewal timelines.

Streamline Warranty Claims and Contract Renewals

Manage warranty claims and service contract renewals to ensure customers receive timely support and maintain equipment in optimal condition.