EMPOWERING HEALTHCARE PROVIDERS WITH TAILORED PATIENT SUPPORT SERVICES

End-to-End Customer Experience (CX) Solutions for Healthcare Providers

TaskGrid Solutions offers a comprehensive suite of services designed to streamline and optimize operations for healthcare providers. Our capabilities span patient engagement, customer service, revenue cycle management (RCM), and provider support—enabling care teams to focus on delivering high-quality clinical outcomes while we manage the administrative and operational complexities behind the scenes.

With over 20 years of industry expertise, Fusion CX brings together cutting-edge technology, scalable workflows, and a patient-centric philosophy to transform healthcare delivery. Our customized solutions enhance regulatory compliance, boost operational performance, and elevate the patient and member experience across the continuum of care.

Comprehensive CX Solutions for Healthcare Providers

TaskGrid Solutions offers a comprehensive suite of services designed to streamline operations for healthcare providers. From patient engagement and customer service to revenue cycle management (RCM) and provider support, our solutions enable healthcare organizations to focus on delivering high-quality care—while we manage the administrative complexities.

With over 20 years of industry experience, TaskGrid Solutions integrates advanced technology, scalable processes, and a patient-first approach to enhance both care delivery and operational performance. Our customized solutions ensure regulatory compliance, drive efficiency, and elevate the patient and member experience.

HEALTHCARE PROVIDER SERVICES

PATIENT ENGAGEMENT AND CUSTOMER SERVICE

Appointment Management

Scheduling, Reminders, and Follow-Ups (Inbound and Outbound)

Efficient appointment scheduling services with automated reminders and follow-ups to reduce no-shows and improve patient satisfaction.

Inbound and Outbound Patient Communications

Provide seamless support for appointment changes, confirmations, and reminders through inbound and outbound calls, SMS, and email.

Customer Service

Handling Inbound Patient Inquiries and Concerns

Offer responsive, empathetic support for all patient inquiries related to appointments, benefits, and care services.

Multilingual Support for Diverse Patient Populations

Ensure accessibility by providing multilingual support to diverse patient populations, improving communication and patient engagement.

Emergency Hotline Services

Provide immediate, 24/7 emergency support to assist patients in urgent situations.

Nurse Triage and Care Navigation

Offer nurse triage services to guide patients through symptoms and provide care navigation, ensuring they are directed to the appropriate level of care.

Patient Experience Analytics and Satisfaction Metrics

Use data-driven tools to measure patient satisfaction and improve the patient experience across all touchpoints

Post-Discharge Care

Follow-Up Calls and Care Coordination

Conduct follow-up calls with patients post-discharge to ensure continuity of care and promote recovery.

Care Coordination

Coordinate care between various healthcare providers to ensure comprehensive patient management.

Proactive Outreach

Preventive Care Campaigns and Wellness Reminders

Promote wellness and preventive care through targeted campaigns and reminders for screenings, vaccinations, and annual check-ups.

Medication Adherence Calls

Proactively engage with patients to ensure they are adhering to prescribed medication regimens.

Health Education and Awareness Initiatives

Educate patients about health risks and wellness practices through targeted outreach and educational materials.

Chronic Condition Management Outreach

Conduct regular follow-ups with patients managing chronic conditions, offering personalized guidance, reminders for check-ups, and support to ensure ongoing adherence to treatment plans.

REVENUE CYCLE MANAGEMENT (RCM)

Front Office Support

Insurance Verification and Eligibility Checks

Verify insurance coverage and patient eligibility before services are provided to ensure timely reimbursement and minimize claim denials.

Preauthorization and Precertification Management

Manage preauthorization and pre-certification processes to ensure that medical procedures are authorized and covered by insurance before they occur.

Mid-Cycle Support

Medical Coding, Including HCC Coding Services

Ensure accurate and compliant coding for medical procedures, including HCC coding services, to optimize reimbursements and ensure regulatory compliance.

Charge Capture

Accurately capture all charges related to patient care to ensure complete and timely billing.

Claims Submission and Edits

Submit claims accurately and promptly, making any necessary edits to reduce the risk of denials and ensure proper reimbursement.

Back Office Support

Payment Posting and Reconciliation

Efficiently post and reconcile payments to ensure that accounts are up-to-date and accurate.

Denial Management and Appeals Processing

Address claim denials and initiate appeals to maximize revenue and ensure healthcare providers are properly reimbursed.

Accounts Receivable Management and Collections

Manage outstanding accounts receivable, reduce days in AR, and facilitate collections to improve cash flow.

Charge Capture Optimization

Ensure all billable services are accurately captured and coded to prevent revenue leakage, improving reimbursement rates and maintaining financial integrity.