ADVANCED SUPPORT SERVICES FOR MODERN PHARMACY OPERATIONS

Comprehensive Pharmacy Solutions for Optimal Patient Care

TaskGrid Solutions delivers a wide range of pharmacy support services designed to enhance patient experience, streamline operations, and boost medication adherence. Our offerings include sales and customer service, prescription management, billing and delivery assistance, and proactive outreach—ensuring patients receive timely, high-quality support throughout their healthcare journey.

With over 20 years of industry experience, TaskGrid Solutions leverages advanced technology and a deep commitment to service excellence to help pharmacies reduce operational costs, meet customer expectations, and drive greater patient satisfaction.

KEY PHARMACY SERVICES

Outbound Lead Generation

Proactively reach out to potential customers to promote pharmacy services and increase customer acquisition.

Inbound Calls/Sales Inquiries for Prescriptions and OTC Products

Provide seamless support for inbound sales inquiries, ensuring customers can easily access information about prescriptions and over-the-counter (OTC) products.

Chat Support

Provide instant, real-time assistance via chat to help customers with inquiries and concerns.

Customer Support for Medication Issues and Complaints

Address customer concerns related to medications, including incorrect prescriptions, medication side effects, and product issues.

Coordinating e-Prescriptions

Facilitate the smooth coordination of electronic prescriptions to ensure accurate and timely fulfillment.

Supporting Virtual Consultations

Assist patients with virtual consultations, providing medication advice, prescriptions, and follow-up care via telehealth platforms.

Prescription Refill Assistance

Help patients manage prescription refills by sending timely reminders and coordinating with healthcare providers to ensure patients receive their medications without delay.

Follow-Up Requests

Ensure that patients’ requests for medication follow-ups are handled efficiently and accurately.

Prescription Readiness Alerts

Notify patients when their prescriptions are ready for pickup or delivery, ensuring they receive their medications in a timely manner.

Adherence Reminders

Send personalized reminders to patients to take their medications as prescribed, helping improve adherence and health outcomes.

Home Delivery Coordination

Ensure seamless coordination of prescription deliveries to patients’ homes, improving convenience and accessibility.

Real-Time Order Updates

Provide patients with real-time updates on the status of their medication deliveries, ensuring transparency and satisfaction.

Insurance Claims Support

Help patients with insurance claim submissions and provide guidance on billing processes.

Billing Discrepancy Resolution

Address and resolve billing discrepancies related to medication costs or insurance coverage.

Payment Option Assistance

Provide support to patients regarding payment options and ensure they understand their payment responsibilities.

Preventive Care Reminders

Remind patients about essential preventive care measures, including regular checkups and screenings.

Vaccination Campaigns

Conduct outreach campaigns to encourage patients to get flu shots and other necessary vaccinations to maintain their health.

Personalized Medication Reminders

Send customized reminders to patients to help them adhere to prescribed medication regimens, reducing the risk of non-adherence.

Adherence Program Management

Implement programs designed to increase medication adherence, improving patient health outcomes and satisfaction.

SALES AND CUSTOMER SUPPORT

Customer Acquisition

Prescription Management

Refill Coordination and Follow-Up Requests

Delivery and Billing Support

Coordination of Home Delivery Services and Real-Time Order Updates

Contact Center Services

Telehealth Pharmacy Support

Notifications for Prescription Readiness and Adherence Reminders

Assistance with Insurance Claims, Billing Discrepancies, and Payment Options

Proactive Outreach

Outreach for Flu Shots, Vaccinations, and Preventive Care

Medication Adherence Programs with Personalized Reminders

Collecting Feedback to Improve Customer Satisfaction and Pharmacy Operations

Customer Satisfaction Surveys

Collect feedback from patients about their pharmacy experience to identify areas of improvement.

Operational Feedback

Use patient insights to enhance pharmacy operations, streamline workflows, and improve overall service delivery.