VIRTUAL CARE AND TELEHEALTH SUPPORT SERVICES
POWERING PATIENT-CENTERED CARE THROUGH TELEHEALTH SERVICES
Tailored Solutions for Telehealth and Digital Health Services
TaskGrid Solutions offers a complete suite of telehealth and virtual care enablement services designed to improve patient access, streamline operations, and enhance the overall digital care experience. From appointment management and remote patient monitoring to technical support and patient/provider assistance, we ensure seamless engagement between patients and healthcare providers across digital platforms.
With over 20 years of industry experience, TaskGrid Solutions combines advanced technology with expert human support to deliver efficient, accessible, and patient-centered telehealth services—empowering providers to offer high-quality care anytime, anywhere.
KEY TELEHEALTH AND VIRTUAL CARE ENABLEMENT SERVICES
Streamlined Scheduling for Virtual Consultations
We offer a seamless scheduling process for virtual consultations, ensuring that both patients and healthcare providers can easily connect at the right time.
Automated Appointment Reminders
Send automated reminders for upcoming virtual consultations to reduce no-shows and ensure patients are prepared for their appointments.
Guide Patients to the Appropriate Level of Care
Provide virtual triage services that help assess patient needs and guide them to the appropriate healthcare professional or service.
Efficient Care Navigation
Ensure patients receive timely access to the care they need by facilitating navigation through the healthcare system based on their symptoms or concerns.
Assistance in Configuring and Maintaining Remote Monitoring Devices
Help patients set up and use remote monitoring devices to track vital signs, chronic conditions, and other health metrics.
Ongoing Support
Provide ongoing assistance to ensure devices remain functional and connected, helping patients adhere to their health monitoring schedules.
Personalized Remote Support for Chronic Conditions
Provide personalized guidance for patients managing chronic conditions through virtual health coaching and digital interventions.
Troubleshooting and Resolving Issues
Offer technical assistance to resolve issues related to telehealth platforms, ensuring smooth virtual consultations and improving user experience.
Chronic Care Management Programs
Design tailored chronic care programs that combine remote monitoring with virtual consultations and support, helping patients manage conditions like diabetes, hypertension, and COPD.
Ensuring Smooth Video Consulting
Assist with any technical issues that may arise during video consultations, ensuring that both patients and providers can connect seamlessly for virtual appointments.
Platform Integration Support
Provide support for the integration of telehealth platforms with existing healthcare systems, ensuring a seamless workflow for providers.
AI-Driven Preliminary Symptom Assessment
Use AI-driven chatbots to conduct preliminary symptom assessments, helping direct patients to the appropriate level of care based on their responses.
Connectivity Troubleshooting
Resolve connectivity issues promptly to minimize disruptions and ensure high-quality virtual visits.
Addressing Queries Related to Telehealth Services
Provide dedicated customer service to handle telehealth-related inquiries from both patients and healthcare providers.
Automated Triage for Virtual Consultations
Enable automated triage of symptoms, providing a fast and accurate preliminary assessment to facilitate better care navigation.
Comprehensive Medical Record Management
Manage patient records in compliance with HIPAA regulations, ensuring they are accurate, up-to-date, and easily accessible.
24/7 Support for Virtual Care
Offer 24/7 support to resolve any issues or concerns related to telehealth services, ensuring a smooth experience for all users.
Medical Scribing Support
Provide qualified medical scribes to assist healthcare providers during patient consultations, enabling them to focus on care rather than documentation.
EHR Integration
Seamlessly integrate with Electronic Health Records (EHR) systems to improve workflow efficiency and ensure accurate data capture.
Electronic Charting Support
Ensure accurate, timely documentation of patient encounters to optimize the clinical workflow and improve patient care.
APPOINTMENT MANAGEMENT
Scheduling and Coordination
REMOTE PATIENT MONITORING AND ASSISTANCE
TECHNICAL SUPPORT FOR TELEHEALTH PLATFORMS
Platform Assistance
PATIENT AND PROVIDER SUPPORT
Customer Service for Telehealth Inquiries
